Vetericyn Money-Back Guarantee
Vetericyn® products are backed by a 100% customer satisfaction guarantee. If for any reason you are dissatisfied with a Vetericyn product you may return the product along with original receipt for a full refund or replacement product if you do not have the receipt. To initiate a refund or exchange, please follow these simple steps:
Step 1
Contact Innovacyn customer service to submit your claim and request an RGA# (Returned Goods Authorization). Returned merchandise must be accompanied by an RGA#. RGA’s are valid for 30 days. You can reach customer service via email or phone:
Step 2
After your RGA# is approved, we will issue a return label via email or regular mail. Once you receive your pre-paid return label, package and ship your product along with a copy of your original receipt to Innovacyn.
Note: with a valid receipt, you may opt to be reimbursed for purchase price OR choose a like replacement product. Without a valid receipt, you can choose a like replacement product.
We’ll take care of the rest.
Once we receive your package we will issue your refund or ship you the replacement product of your choice.
Contact Customer Service to return or exchange your product–
Call 866.318.3116
