Shipping policy
At a glance
- Free shipping on U.S. orders of $39 or more. Orders under $39 ship for a flat $8.95.
- Ships in 1-2 business days. Business days are Monday-Friday, excluding major U.S. holidays.
- U.S. addresses only at this time.
- 100% satisfaction guarantee on every Vetericyn® product.
- Buy with Prime: Amazon Prime members can get fast, free delivery when purchasing with the "Buy with Prime" button on eligible products.
Peak Season Order Processing
In effect November 27, 2026 - January 6, 2027
Order volume is highest during the holidays, so please allow a little extra time to process your order.
|
If you order… |
What to expect |
|
November 27 – December 4, 2026 (Black Friday through Cyber Week) |
Allow up to 2 additional business days for processing |
|
Over the Christmas weekend (December 25–27, 2026) |
Ships by Wednesday, December 30, 2026 |
|
Over the New Year's weekend (January 1–3, 2027) |
Ships by Wednesday, January 6, 2027 |
Buy with Prime orders are not affected by the processing extension. Carrier delivery times can also run longer than usual in December.
How your order ships
Vetericyn orders are fulfilled in one of two ways, depending on how you check out.
Orders placed through our standard checkout are packed and shipped by our fulfillment partner, ShipBob, from its U.S. fulfillment centers. You'll receive an email from Vetericyn with your tracking number as soon as your order ships.
Orders placed with Buy with Prime are fulfilled and delivered by Amazon. Your estimated delivery date is shown on the product page and at checkout. Order confirmation, shipping, and tracking updates come by email from Buy with Prime.
Processing times
- Most orders ship within 1-2 business days.
- Orders placed after 3:00 PM (PT) on Friday, on weekends, or on observed holidays begin processing on the next business day.
- Need to change or cancel an order? Contact us right away. Orders move to our fulfillment center within 2 hours of placing the order, and once it has shipped, it cannot be changed.
Weekends & holidays
Orders placed through our standard checkout are not processed on weekends or on the holidays below. Orders placed on these days begin processing the next business day. Buy with Prime orders are fulfilled by Amazon and are not affected by our weekend schedule.
|
Holiday |
Effect on your order |
|
New Year's Day |
No order processing |
|
Martin Luther King Jr. Day |
Transit delays possible |
|
Presidents' Day |
Transit delays possible |
|
Memorial Day |
No order processing |
|
Juneteenth |
Transit delays possible |
|
Independence Day (observed) |
No order processing |
|
Labor Day |
No order processing |
|
Columbus Day |
Transit delays possible |
|
Veterans Day |
Transit delays possible |
|
Thanksgiving Day |
No order processing |
|
Christmas Day |
No order processing |
On USPS holidays, we still process orders, but USPS shipments may be picked up or delivered a day later.
Shipping rates & delivery
|
Order type |
Shipping cost |
Typical delivery after shipping |
|
Standard checkout, under $39 |
$8.95 flat rate |
2-4 business days |
|
Standard checkout, $39 or more |
Free |
2-4 business days |
|
Buy with Prime (Prime members) |
Free |
Delivery date shown at checkout |
Orders ship via the best available carrier to ensure a timely delivery. The free shipping minimum may change; the current amount is always shown on the site and at checkout.
We currently ship only to addresses in the United States, including Alaska, Hawaii, PO Boxes, and APO/FPO. We do not ship internationally at this time.
Tracking & delivery issues
To check your order status, use the tracking link in your shipping confirmation email, or log in to your Vetericyn account to view your orders and tracking. Buy with Prime orders can be tracked from the link in your Buy with Prime confirmation email.
Use the tracking link in your shipping email for the most up-to-date delivery information. If your tracking hasn't updated in 3 business days, or your package arrives damaged or incorrect, contact us within 20 days of delivery. Please include your order number and a photo of any damage to the package (if applicable) and/or the product, and we'll make it right.
Returns, exchanges, & refunds
Every Vetericyn product is backed by our 100% customer satisfaction guarantee. If you're not happy with a product for any reason, you can return it for a refund or exchange.
Step 1: Contact Customer Service by phone or through our contact form to request a Return Goods Authorization (RGA) number.
Step 2: Ship the product back with your RGA number and shipping label we provide. RGA numbers are valid for 30 days.
Step 3: Receive your refund or replacement. Provide your order number and choose a replacement of the same product or a refund of the purchase price.
Vetericyn covers shipping costs for returns and replacement products sent to you. Approved refunds are issued to your original payment method within 2-4 business days of receiving your return, based on your banking institution. See also our Money-Back Guarantee.
Contact us
Questions about shipping, returns, or exchanges? We're here to help.
- Phone: 866-318-3116 (hours Mon–Fri 8 AM–5 PM PT)
- Email: customerservice@innovacyn.com
- Online: Contact Us
